Frequently Asked Questions

 
1. How do your prices compare with on-campus dorms?
2. Do you have a business office and staff?
3. What is the Resident Portal?
4. What is the security deposit for?
5. What forms of payment do you accept?
6. How many people can live in an apartment?
7. How long are the leases?
8. What is your subleasing policy?
9. What furniture is included in my apartment?
10. Can I have a pet?
11. How do I turn on my utilities?
12. When can I move in?
13. How do I get my keys?
14. What if I’m getting financial aid and want to use that to pay my rent?
15. What happens if something breaks?
16. Who can I call for emergency services?
17. What do I do if I get locked out or lose my key?
18. Who takes care of the lawn and the snow?
19. Is smoking allowed?
20. What if I don’t think my problems are being addressed properly through the on-line system?


 

Answers

 

 

1. How do your prices compare with on-campus dorms?
Many parents and students are surprised to learn that all of our selections, including fully equipped apartments for one person, are significantly lower in cost on a monthly basis, than sharing a room in a dormitory on campus. When you share a house or an apartment, the savings are even greater.
Top


2. Do you have a business office and staff?
Yes– WsYOU/Bluff City Properties is not only Winona’s largest provider of houses and apartments for rent; we are also the only student housing office located near WSU. We are conveniently located across Huff Street from the main campus of Winona State University at 555 Huff Street in Winona. We are also the only housing provider with an office open full-time, Monday-Friday, 8am-5pm.

Our professional, friendly staff is here to help you when you need us. We also have a full-time maintenance staff and 24-hour emergency maintenance services.
Top


3. What is the Resident Portal?
We provide a service unique to this area that allows each resident to set up and view their own account online.

With the resident portal you can:

Submit Maintenance/Repair Requests and track progress
See completed work orders
Get the most recent information affecting your place
View your secure online account
Pay rent and utilities, via credit/debit card or bank account
Top


4. What is the security deposit for?
Your deposit is a credit towards any damages, cleaning, or any other fees/payments owed when you move out. If no damages are present, you cleaned your unit, and no payments are outstanding, we refund you the entire amount with interest within 21 days after the end of your lease. We have a reputation for fairness and professionalism, including the return of security deposits and we plan to maintain it.

When you turn in your keys, be sure to provide us with your forwarding address. If we do not have your new address, we will be unable to send your check. We will remind you of this requirement before you move out!
Top


5. What forms of payment do you accept?

    • For security deposits:
      • Checks, money orders or credit cards. Most security deposits are paid in-person at our office, but we also accept payments via mail and/or the phone.

 

  • For rent and other payments:
    • Most residents pay rent online via our Online Resident Portal. The Online Resident Portal allows you to set up automatic payments via your bank account or credit card. Please email office@wsyou.com to activate your portal. Also, visit Current Residents to learn more about the Online Resident Portal.
    • Rent can also be paid in person or by mail via check or money order. Credit cards are accepted for in person or over the phone with an additional handling fee.
    • Sorry, we cannot accept cash payments.

Top


6. How many people can live in an apartment?
The number of people that are allowed to reside in a unit varies. The City of Winona regularly certifies rental units including periodic safety inspections. We will never offer a unit for rent that exceeds the maximum allowable occupancy.

You can find rent prices for various numbers of residents under each property description. We have one bedroom and efficiency/studio units for one or two people and hundreds of choices of apartments for 2 to 6 renters. You can also choose a private bedroom in a house or apartment living with friends. Many students save money by sharing a bedroom. The choice is yours.
Top


7. How long are the leases?
Most of our leases run from June 1 to May 20th of the following year.

Our Quad 2.0 building offers fall and/or spring semester leases as well as optional summer session leases.
Top


8. What is your subleasing policy?
We offer a lease amendment service as a courtesy to our residents in situations where individual circumstances change requiring removal from the lease. There is not a lease cancellation clause in our lease or a way to be taken off the lease. However, we do allow replacements to be found to take over obligations to the lease, through the lease amendment. If you think that there is a possibility you will not be able to fulfill the requirements of your lease, please contact us as soon as possible.

If a resident wishes to be removed from the lease for any reason, it is his or her obligation to find a replacement. However, if the student is unable to find a replacement, we can provide marketing and showing services. In these cases, fees may apply. Contact our office for more information.
Top


9. What furniture is included in my apartment?
Our rental units include all appliances such as stoves, refrigerators, and microwave ovens. Dishwashers and washer and dryer units are also available where applicable. While the vast majority of off-campus rental units in the area do not include interior furnishings, we are the only local housing provider with a furniture rental service for students. It is now easy and inexpensive to furnish your place with comfortable, attractive, and versatile furniture through WsYOU Furniture Rental and Sales. Visit our Furniture Rental page to learn more.
Top


10. Can I have a pet?
One cat per-unit is permitted with an additional refundable security deposit or additional monthly fee for some properties. Dogs are allowed in some units. Please contact us for more information. Fish and most small caged pets are allowed without any additional notice or deposit.
Top


11. How do I turn on my Utilities?
Your electricity, gas(heat), and water will already be on when you move in. You may be required to sign one or more forms when you sign your lease in order to activate your utility account. If you choose to have cable TV and internet, you will be required to set up your account by contacting one of the local providers. Contact information for all utility providers can be found on the Current Residents page.
NOTE: You will be required to cancel your utility accounts when you move out. We will remind you before move-out.
Top


12. When can I move in?
You can move in the day that the lease begins. We may be able to accommodate early move-in requests. You will receive an email letter from our office before you move-in that will provide all of the details you need for moving in. If you haven’t already signed up for your Resident Portal, you will want to do that before you move-in. Please make sure that we have your current email address!
Top


13. How do I get my keys?
Key pick-up takes place at our main office, 555 Huff St. You will receive an email letter from our office before you move-in that will provide all of the details you need for moving in. Make sure that we have your current email address!
Top


14. What if I’m getting financial aid and want to use that to pay my rent?
If you are getting financial aid/loans and are going to use the proceeds from them to pay your rent, we will accommodate. If you plan to do this, we ask that you let us know as soon as you can. We require you to provide a copy of your award letter from WSU and write a post-dated check for the full amount owed. We will hold the check until after the date when disbursements are completed.
Top


15. What happens if something breaks?
The services we provide to our residents are our number one priority! Our friendly, full-time maintenance staff is always available to address your repair and maintenance needs. Use your Online Resident Portal to submit and track repair requests. Repair requests are processed every day. We are able to submit repair requests in our office as well, but the most efficient way to get your needs addressed is the Online Resident Portal. If you haven’t activated your Online Portal, please contact our office.
Top


16. Who can I call for emergency services?
Call our main office, 507-454-4444. Our 24-hour live answering service will connect you with our on-call maintenance staff. Winona has a 911 emergency system for health and safety emergencies.
If you are locked out during office hours (Mon-Fri, 8am-5pm), contact our office and we will be glad to come over and unlock the door for you. Outside of office hours, call our main office, 507-454-4444. Our 24-hour answering service will connect you with our on-call maintenance staff.
There is a service charge for lockouts outside of office hours.
We will provide you with one replacement key at no charge.
Top


17. What do I do if I get locked out or lose my key?
If you are locked out during office hours (Mon-Fri, 8am-5pm), contact our office and we will be glad to come over and unlock the door for you. Outside of office hours, call our main office, 507-454-4444. Our 24-hour answering service will connect you with our on-call maintenance staff.
There is a service charge for lockouts outside of office hours. We will provide you with one replacement key at no charge.
Top


18. Who takes care of the lawn and the snow?
We provide lawn mowing and trimming in the summer, and shoveling of sidewalks, in addition to snow removal in parking areas in the winter. Residents of single family homes are responsible only for shoveling the path up to the house, any steps, and to make sure the mail carrier has a clear path to the mailbox. We will provide you with a shovel if you need one.
Top


19. Is smoking allowed?
No, we have a strict smoke-free policy for all of our houses, apartments and grounds.
Top


20. What if I don’t think my problems are being addressed properly through the on-line system?
We welcome all of your feedback including complaints. We are constantly updating our policies and procedures to improve the quality of our housing and services. If you feel that our staff has not adequately addressed a repair/maintenance request, a billing issue, or if we have not met your expectations in any way, please let us know about it. Your satisfaction is our number one priority!

Please send a message outlining the problem with as much detail as possible to:

office@wsyou.com Please be sure to note: “Complaint to President” in the subject line. You can expect a response in 1-2 business days. If urgent, please call (507) 454-4444 and ask for Scott Hanson, President.
Top